As a company, we are committed to the ethical use and processing of every piece of information you share with us. We recognize data rights as part of fundamental human rights and we intend to ensure the complete protection and reasonable use of your data.

This privacy policy details how TitanXchange collects, stores and processes your personal information through our website and other web applications. This privacy statement applies to all platforms, websites, applications, and processes relating to TitanXchange.

By using our product(s), you are consenting to us collecting, storing, processing, and transmitting your personal information in line with this Privacy Policy.

1. Personal information- How we collect your personal information

1.1 Information you provide

Upon initial use of our product, we collect some personal information about you to help us improve the quality of the services we provide to you and also to grant you full access to the range of our services. Some of the personal information we collect includes.

  • Name
  • Email address,
  • Phone number
  • Date of birth
  • A profile picture
  • Details required to open a virtual account
  • Financial Data- Financial information like information related to accounts and payment methods that we collect to complete your transaction.

1.2 Information we get

In addition to the information you provide upon signup, we also collect information to improve the security of your transaction. This includes your Internet Protocol (IP) address, login details, and the location of your device.

  • we also collect when you reach out to us- through our social media pages, voice call, etc.

1.3 Information we get from third parties

As part of our risk and credit assessment process, we may share some of the information you provide with our credit bureau partners. This information shall not be used for any other purpose not stated in this policy.

Broadly speaking, the information we collect is used for one or more of the following activities

  • To communicate with you
  • To improve and customize the range of services you have access to
  • For compliance purposes- such as Know Your Customer (KYC) and Anti-Money Laundering policy

1.4 Legal bases for collecting your data

In line with the governing regulations for data protection, our basis for processing your personal information includes:

  • Your consent: when we ask and you consent for your personal information to be used for the purpose specified. You may also withdraw your consent and recover your information at any point you so desire.
  • Performance of a contract: The information you provide to us enables our contractual obligations.
  • Our legal obligation: We have an obligation to ensure that our platform is not used as a funnel for illegal financial activities such as money laundering and terror financing. The information you provide forms the basis of our KYC process.

2. Can children use our services?

Our platform is not open to use for people below the age of 18 years old or those classified as minors under the relevant laws.
We do not collect any personal information knowingly from people who fall into this category.
If you become aware that our product is being used by people below this age, please contact our team to prevent further use.

3. Information we share

Our business model is not based on sales from advertisements, as such, we have no incentive to share your data with unauthorized entities. Where your information is shared with a third party (who is also bound by this policy), it will be for;

  • Integration with a service provider: such as an API provider
  • Complying with due diligence protocol
  • In furtherance of a legal/ compliance mandate

4. Is my information secure?

We have taken extra care to design our systems and operations in such a way that your information is safe from any form of data breach. Our systems and processes are designed with your privacy in mind. We store and process your information on dedicated servers and we have procedural safeguards designed to secure and safeguard your personal information from inappropriate disclosure following applicable regulations.

5. International Transfer of Data

In the event of a transfer of your personal information outside Nigeria, we shall put in place measures necessary to ensure the protection of your data and we shall continue to respect your legal rights under the terms of this policy and in accordance with the Nigerian Data Protection Regulation.

What rights do I have?

In line with local regulations, your rights to your personal information are listed below;

  • Right to withdraw your consent for the use of your personal information at any time without affecting the lawfulness of processing based on consent before it was withdrawn.
  • Right to request that TitanXchange erase your personal information.
  • Right to correct the personal information that you provided.
  • Right to request for and access any personal information collected and stored by TitanXchange
  • Right to be informed about measures to safeguard information where data is transferred abroad.

7. How long does TitanXchange keep My Personal Information?

We keep your information for the following duration;

  • As long as is reasonable for providing our services.
  • Until you withdraw your consent and request that your personal information be deleted.
  • For the duration needed to comply with our legal and statutory obligation.

we will not retain your information longer than necessary for the purpose set out in this policy.

8. Contact Information:

If you have any questions relating to this privacy policy or would like to know more about how your personal information is being used and processed, please reach out to our support team via email: